Software Engineer, Customer Engineering
Application analysis
Software Engineer, Customer Engineering at Benchling is a forward deployed enterprise software role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Backend / Software Engineering role centers on building integrations and services that survive real customer production loads.
About Benchling
Enterprise software forward deployed engineers drive adoption, integration, and measurable customer outcomes. The role is anchored in Boston, MA, so expect on-site customer work in that region.
Stand out for Software Engineer, Customer Engineering
- Lead your application with one paragraph tying Software Engineer, Customer Engineering to a specific customer or deployment you owned — Benchling hires for shipped outcomes, not tool lists.
- Highlight integrations or APIs you built under real SLAs — latency targets, failure modes, and how you tested before customer go-live.
- If the role is customer-facing, show code samples or architecture docs written for non-specialists, not just internal engineers.
- This role is tied to Boston, MA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Benchling
- Demonstrate stakeholder management with a concrete example — Benchling will probe for specifics, not buzzwords.
- Demonstrate integration skill with a concrete example — Benchling will probe for specifics, not buzzwords.
- Prepare stories that move from discovery → pilot → production with named outcomes.
- Read recent engineering blog posts, product launches, and customer stories on benchling.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We are rebuilding biotech for the AI era. When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done. Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma. We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today. ROLE OVERVIEW Customer Engineering owns two connected mandates: building custom integrations that connect biopharma and biotech customers' scientific and IT workflows directly to Benchling, and building the internal engineering products — desktop applications, Connect adapters, Tenant Operations tooling, and public MCP servers — that make that integration work scale across our whole customer base. See an example of our customer integration work on our website https://www.benchling.com/how-astrazeneca-created-automated-dna-assembly-framework, which describes how we automated DNA assembly to improve efficiency and reduce cost. RESPONSIBILITIES - Collaborate directly with customers to understand complex scientific wo