Manager I, Technical Account Management - Chicago/Denver
Application analysis
Manager I, Technical Account Management - Chicago/Denver at Datadog is a forward deployed observability platform role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks. Key signals from the listing: Senior scope.
About Datadog
Datadog forward deployed engineers help enterprises adopt monitoring, security, and observability at scale. The role is anchored in Chicago, USA, so expect on-site customer work in that region.
Signals in the listing
Stand out for Manager I, Technical Account Management - Chicago/Denver
- Lead your application with one paragraph tying Manager I, Technical Account Management - Chicago/Denver to a specific customer or deployment you owned — Datadog hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Chicago, USA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Datadog
- Demonstrate incident/debug fluency with a concrete example — Datadog will probe for specifics, not buzzwords.
- Demonstrate metrics and tracing literacy with a concrete example — Datadog will probe for specifics, not buzzwords.
- Stand out with war stories where observability data directly changed customer reliability or cost.
- Read recent engineering blog posts, product launches, and customer stories on datadog.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions Drive account strategy discussions focused on product adoption, expansion, and services delivery Actively participate i