Sales Engineer (Customer Success)
Application analysis
Sales Engineer (Customer Success) at Datadog is a forward deployed observability platform role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Solutions / Sales Engineering role centers on technical discovery, demos, POCs, and helping buyers build internal consensus.
About Datadog
Datadog forward deployed engineers help enterprises adopt monitoring, security, and observability at scale. The role is anchored in Boston, USA, so expect on-site customer work in that region.
Stand out for Sales Engineer (Customer Success)
- Lead your application with one paragraph tying Sales Engineer (Customer Success) to a specific customer or deployment you owned — Datadog hires for shipped outcomes, not tool lists.
- Bring a tight demo narrative: customer pain, live workflow, and measurable before/after — treat the interview like a compressed POC.
- Show how you qualify opportunities and say no to bad-fit pilots; Datadog values technical judgment in customer-facing roles.
- This role is tied to Boston, USA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Datadog
- Demonstrate incident/debug fluency with a concrete example — Datadog will probe for specifics, not buzzwords.
- Demonstrate metrics and tracing literacy with a concrete example — Datadog will probe for specifics, not buzzwords.
- Stand out with war stories where observability data directly changed customer reliability or cost.
- Read recent engineering blog posts, product launches, and customer stories on datadog.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers Continually learn new technology to build competitive knowledge, technical skill, and credibility Deliver product and technical presentations with potential clients Have a direct line of communication with the product team to collaborate on feature requests