Technical Account Manager 2 - West
Application analysis
Technical Account Manager 2 - West at Datadog is a forward deployed observability platform role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks.
About Datadog
Datadog forward deployed engineers help enterprises adopt monitoring, security, and observability at scale. The role is anchored in Chicago, USA, so expect on-site customer work in that region.
Stand out for Technical Account Manager 2 - West
- Lead your application with one paragraph tying Technical Account Manager 2 - West to a specific customer or deployment you owned — Datadog hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Chicago, USA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Datadog
- Demonstrate incident/debug fluency with a concrete example — Datadog will probe for specifics, not buzzwords.
- Demonstrate metrics and tracing literacy with a concrete example — Datadog will probe for specifics, not buzzwords.
- Stand out with war stories where observability data directly changed customer reliability or cost.
- Read recent engineering blog posts, product launches, and customer stories on datadog.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their
requirements
Participate and prepare for Monthly and Quarterly Business