Manager - Customer Solutions Engineering
Application analysis
Manager - Customer Solutions Engineering at Fastly is a forward deployed security / infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Solutions / Sales Engineering role centers on technical discovery, demos, POCs, and helping buyers build internal consensus. Key signals from the listing: Senior scope.
About Fastly
Security and infrastructure vendors sell trust — field engineers must diagnose real environments under pressure. The role is anchored in Denver, CA, so expect on-site customer work in that region.
Signals in the listing
Stand out for Manager - Customer Solutions Engineering
- Lead your application with one paragraph tying Manager - Customer Solutions Engineering to a specific customer or deployment you owned — Fastly hires for shipped outcomes, not tool lists.
- Bring a tight demo narrative: customer pain, live workflow, and measurable before/after — treat the interview like a compressed POC.
- Show how you qualify opportunities and say no to bad-fit pilots; Fastly values technical judgment in customer-facing roles.
- This role is tied to Denver, CA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Fastly
- Demonstrate incident response calm with a concrete example — Fastly will probe for specifics, not buzzwords.
- Demonstrate architecture credibility with a concrete example — Fastly will probe for specifics, not buzzwords.
- War stories where you found the root cause and helped a customer recover beat certification lists alone.
- Read recent engineering blog posts, product launches, and customer stories on fastly.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us.
Manager - Customer Solutions Engineering
Posting Open Date: 06/03/26
Anticipated Posting Close Date*: 08/17/26
*Job posting may close early due to the volume of applicants. Fastly is looking for an exceptional customer-centric leader to manage a team of Cloud Engineers. Fastly’s Cloud Engineers are the named technical contact for our largest and most complex customers, providing technical strategy and Fastly insight for mutual alignment. As Manager, Customer Solutions Engineering, this role is responsible for providing effective leadership across the team to ensure customer growth and retention through ongoing engagement and high value deliverables on designated accounts. Key activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to scale team impact.
What you’ll do
Lead a team of h