Technical Account Manager, APAC
Application analysis
Technical Account Manager, APAC at Harvey is a forward deployed enterprise software role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks.
About Harvey
Enterprise software forward deployed engineers drive adoption, integration, and measurable customer outcomes. The role is anchored in Sydney, so expect on-site customer work in that region.
Stand out for Technical Account Manager, APAC
- Lead your application with one paragraph tying Technical Account Manager, APAC to a specific customer or deployment you owned — Harvey hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Sydney — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Harvey
- Demonstrate stakeholder management with a concrete example — Harvey will probe for specifics, not buzzwords.
- Demonstrate integration skill with a concrete example — Harvey will probe for specifics, not buzzwords.
- Prepare stories that move from discovery → pilot → production with named outcomes.
- Read recent engineering blog posts, product launches, and customer stories on harveynorman.com.au — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Technical Account Manager joins Harvey's Premium Technical Support team to serve as a dedicated, technically expert partner for Harvey's most strategic customers across the APAC region. Sitting within the broader post-sales organization, the team's mission is to deliver rapid, high-fidelity technical support that strengthens customer trust and accelerates product adoption in one of Harvey's fastest-growing markets. This role drives end-to-end resolution of complex, time-critical issues for enterprise clients — including law firms and in-house legal teams — while partnering closely with Customer Success, Engineering, and Product to surface insights that improve the platform. It is a rare opportunity to shape the Premium Support functi