Senior Solutions Architect
Application analysis
Senior Solutions Architect at Intercom is a forward deployed developer tools role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Solutions / Sales Engineering role centers on technical discovery, demos, POCs, and helping buyers build internal consensus. Key signals from the listing: Senior scope.
About Intercom
Developer tools companies hire engineers who can win the trust of other engineers through depth and empathy. The role is anchored in London, England, so expect on-site customer work in that region.
Signals in the listing
Stand out for Senior Solutions Architect
- Lead your application with one paragraph tying Senior Solutions Architect to a specific customer or deployment you owned — Intercom hires for shipped outcomes, not tool lists.
- Bring a tight demo narrative: customer pain, live workflow, and measurable before/after — treat the interview like a compressed POC.
- Show how you qualify opportunities and say no to bad-fit pilots; Intercom values technical judgment in customer-facing roles.
- This role is tied to London, England — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Intercom
- Demonstrate hands-on integration work with a concrete example — Intercom will probe for specifics, not buzzwords.
- Demonstrate open-source/community fluency with a concrete example — Intercom will probe for specifics, not buzzwords.
- Public artifacts — talks, repos, blog posts — are strong signals for devtool field roles.
- Read recent engineering blog posts, product launches, and customer stories on intercom.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What’s The Opportunity? Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you’ll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you’ll make AI-powered support not just possible, but a reality for our customers.
About the Role:
Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solution