Technical Services Engineer
Application analysis
Technical Services Engineer at MongoDB is a forward deployed database platform role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Kubernetes / containers, AWS, Azure, GCP.
About MongoDB
MongoDB field engineers guide migrations, performance tuning, and Atlas adoption for production workloads. The role is anchored in Dublin, so expect on-site customer work in that region.
Signals in the listing
Stand out for Technical Services Engineer
- Lead your application with one paragraph tying Technical Services Engineer to a specific customer or deployment you owned — MongoDB hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- For Kubernetes-heavy roles, describe a cluster you operated: upgrades, networking, secrets, observability, and how you debugged a production outage.
- The posting mentions multiple languages — pick the one most relevant to this team and show production code, not tutorial exercises.
- This role is tied to Dublin — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at MongoDB
- Demonstrate document data modeling with a concrete example — MongoDB will probe for specifics, not buzzwords.
- Demonstrate performance troubleshooting with a concrete example — MongoDB will probe for specifics, not buzzwords.
- They look for people who can diagnose slow queries live and explain tradeoffs to app teams without jargon.
- Read recent engineering blog posts, product launches, and customer stories on mongodb.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Dublin for our hybrid working model.
Why MongoDB is a fantastic place to work and build your career
Be a part of the company that’s reinventing the database, passionate about innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with exceptionally talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - working with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.
What you need
We are looking for curious, customer-focused, and multi-faceted engineers who enjoy solving complex technical problems and working across infrastructure, databases, and cloud environments.
The ideal candidate will have experience in most of the following areas:
Strong Linux systems administration and troubleshooting skills, including performance, memory, I/O, configuration, security, networking, clustering, and storage management Good understanding of networking concepts and protocols such as DNS, TCP/IP, and SSL/TLS Experience supporting and troubleshooting complex mission-critical production systems, including database-backed or enterprise applications Strong diagnostic ability, including analyzing issues holistically from the application tier through the database and down to storage and infrastructure Broad awareness of workload patterns and customer
requirements related to performance, availability, and scalability
Experience with cloud infrastructure platforms such as AWS, Azure, or GCP in production environments Experience operating, managing, or troubleshooting Kubernetes or similar orchestration platforms Familiarity with database administration concepts across RDBMS and/or NoSQL systems; MongoDB experience is preferred Experience with backup, restore, disaster recovery, or related operational workflows Basic scripting or coding ability and comfort reading code or automation used in production systems Excellent written and verbal communication skills Patience, empathy, and a genuine desire to help customers and teammates Ability to stay calm under pressure, solve problems in real time, and collaborate effectively with others Strong learning agility and willingness to ramp quickly on new technologies
Bonus points
Experience with MongoDB products such as Atlas, Cloud Manager, Ops Manager, Compass, or Kubernetes Operator/Controller Experience with DevOps and Infrastructure-as-Code practices Experience with authentication systems such as LDAP, Kerberos, or Active Directory Experience with monitoring, backup, and observability tools such as Prometheus, Grafana, Nagios, or New Relic Experience managing large-scale databases Exposure to AI-related technologies such as Vector Search Experience coding in Python, Go, Java, Ruby, C/C++, or similar languages Experience reproducing issues locally or working with personal test environments Experience supporting weekend or non-standard coverage models
Success measures
In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently
Shift information
We are looking to speak to candidates who are based in Dublin For the first 3-6 months (depending on ramping speed), you will be working in-office Monday to Friday Once considered ramped, you will transition to a permanent Wednesday - Sunday 9am-6pm work week (with 3 in-office days). Saturdays and Sundays are considered fully online workdays and not an on-call shift Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability
About MongoDB
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer.