Technical Services Engineer, Infrastructure - Weekend
Application analysis
Technical Services Engineer, Infrastructure - Weekend at MongoDB is a forward deployed database platform role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This DevOps / SRE / Platform role centers on reliable infrastructure, deployment pipelines, observability, and production operations.
About MongoDB
MongoDB field engineers guide migrations, performance tuning, and Atlas adoption for production workloads. The role is anchored in Palo Alto, so expect on-site customer work in that region.
Stand out for Technical Services Engineer, Infrastructure - Weekend
- Lead your application with one paragraph tying Technical Services Engineer, Infrastructure - Weekend to a specific customer or deployment you owned — MongoDB hires for shipped outcomes, not tool lists.
- Document a production incident or rollout you led: architecture diagram, what broke, how you mitigated, and what guardrails you added afterward.
- Reference the stack named in the posting (Kubernetes, Terraform, cloud provider) with version-specific details — generic “cloud experience” reads weak here.
- This role is tied to Palo Alto — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at MongoDB
- Demonstrate document data modeling with a concrete example — MongoDB will probe for specifics, not buzzwords.
- Demonstrate performance troubleshooting with a concrete example — MongoDB will probe for specifics, not buzzwords.
- They look for people who can diagnose slow queries live and explain tradeoffs to app teams without jargon.
- Read recent engineering blog posts, product launches, and customer stories on mongodb.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
About the team
MongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Shift Information:
We are looking to speak to candidates who are interested in working out of our Palo Alto, CA office under our in-office working model Monday to Friday for the first 3-6 months depending on ramping speed. Once considered ramped, they will transition to a permanent Wednesday - Sunday 8am-5pm work week (with 3 in-office days) to provide weekend coverage alongside other peers. Saturdays and Sundays are considered fully online workdays and not an on-call shift. Due to the 24/7 nature of our support organization, certain events throughout the year will require volunteering for coverage outside one’s normal work days or work hours (i.e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.
Why MongoDB is a fantastic place to work and build your career
Be a part of the company that’s reinventing the database, passionate about innovation and sp