Implementation Solutions Architect
Application analysis
Implementation Solutions Architect at New Relic is a forward deployed enterprise software role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Solutions / Sales Engineering role centers on technical discovery, demos, POCs, and helping buyers build internal consensus. Key signals from the listing: Senior scope.
About New Relic
Enterprise software forward deployed engineers drive adoption, integration, and measurable customer outcomes. The role is anchored in San Francisco, USA, so expect on-site customer work in that region.
Signals in the listing
Stand out for Implementation Solutions Architect
- Lead your application with one paragraph tying Implementation Solutions Architect to a specific customer or deployment you owned — New Relic hires for shipped outcomes, not tool lists.
- Bring a tight demo narrative: customer pain, live workflow, and measurable before/after — treat the interview like a compressed POC.
- Show how you qualify opportunities and say no to bad-fit pilots; New Relic values technical judgment in customer-facing roles.
- This role is tied to San Francisco, USA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at New Relic
- Demonstrate stakeholder management with a concrete example — New Relic will probe for specifics, not buzzwords.
- Demonstrate integration skill with a concrete example — New Relic will probe for specifics, not buzzwords.
- Prepare stories that move from discovery → pilot → production with named outcomes.
- Read recent engineering blog posts, product launches, and customer stories on newrelic.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
Join our team as a Solutions Architect, a critical role focused on the technical design, deployment, and adoption of the New Relic Observability platform for our most strategic customers. You will serve as the deep technical expert, translating complex customer needs into robust, scalable, and automated Observability solutions. In this role, you will bridge the gap between our product capabilities and the customer's modern, often cloud-native, application and infrastructure environments. You will architect solutions that leverage Platform Engineering best practices, integrating New Relic seamlessly into their CI/CD pipelines, automation frameworks, and internal developer platforms to drive wall-to-wall observability. Your success will be measured by the depth of technical value realized and the long-term strategic adoption of the platform across customer organizations.
What you'll do
Architect and Design: Lead the technical design and architecture of comprehensive New Relic solutions, focusing on large-scale deploy