Senior GTM Operations Manager, Customer Engineering
Application analysis
Senior GTM Operations Manager, Customer Engineering at Pendo is a forward deployed enterprise software role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks. Key signals from the listing: Senior scope.
About Pendo
Enterprise software forward deployed engineers drive adoption, integration, and measurable customer outcomes. The role is anchored in Raleigh, NY, so expect on-site customer work in that region.
Signals in the listing
Stand out for Senior GTM Operations Manager, Customer Engineering
- Lead your application with one paragraph tying Senior GTM Operations Manager, Customer Engineering to a specific customer or deployment you owned — Pendo hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Raleigh, NY — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Pendo
- Demonstrate stakeholder management with a concrete example — Pendo will probe for specifics, not buzzwords.
- Demonstrate integration skill with a concrete example — Pendo will probe for specifics, not buzzwords.
- Prepare stories that move from discovery → pilot → production with named outcomes.
- Read recent engineering blog posts, product launches, and customer stories on pendo.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
The team + the role Pendo's Data & GTM Intelligence org exists to make the revenue organization faster, smarter, and more effective. We sit at the intersection of data, AI, and GTM execution. We hold ourselves accountable to whether the teams we support are getting measurable, lasting value from our work. This role owns the operational foundation for Pendo's Customer Engineering organization: process design, planning cycles, and strategic partnership with CE leadership. You stay close to the business - deeply embedded in the CE org, with a point of view on where process, data, or AI could unlock better outcomes. You also serve as the CE pod lead, the coordination point for Applied AI, Business Systems, and Data work that touches your function. You operate with significant autonomy. You identify what is broken, design the solution, and bring stakeholders along. The best person for this role has strong customer success and sales engineering domain knowledge, sharp analytical instincts, and genuine enthusiasm for rebuilding operations around AI.
What this looks like day-to-day
Own core CE operational work: book-of-business design, territory assignments, capacity planning, and quota framework support. Design, document, and improve CE processes end-to-end including onboarding handoff workflows, renewal and expansion pipeline governance, risk escalation protocols, and success plan hygiene. Partner with Analytics to translate data into clear, actionable recommendations for CE leadership. Serve as the coordination point between CE and the Business Operations functions (Applied AI, Data, Systems). Understand where CE teams are running into friction - where they are losing time, where the data is wrong, wh