Technical Services Engineer, FlashArray (Shift: 8:00 AM - 05:00 PM Eastern)
Application analysis
Technical Services Engineer, FlashArray (Shift: 8:00 AM - 05:00 PM Eastern) at Pure Storage is a forward deployed data infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Senior scope.
About Pure Storage
Data platform companies win by making complex systems usable in production — field roles prove ROI on live customer data. The role is anchored in Raleigh, North Carolina, so expect on-site customer work in that region.
Signals in the listing
Stand out for Technical Services Engineer, FlashArray (Shift: 8:00 AM - 05:00 PM Eastern)
- Lead your application with one paragraph tying Technical Services Engineer, FlashArray (Shift: 8:00 AM - 05:00 PM Eastern) to a specific customer or deployment you owned — Pure Storage hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- This role is tied to Raleigh, North Carolina — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Pure Storage
- Demonstrate data architecture with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Demonstrate migration experience with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Bring a migration or optimization story with before/after metrics, not just architecture diagrams.
- Read recent engineering blog posts, product launches, and customer stories on purestorage.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
- This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role
As a Technical Support Engineer on our best-in-class 24x7 Support team, you'll be a frontline hero, ensuring our customers continue to have an exceptional experience with our FlashArray product. You will leverage your technical expertise to analyze and resolve complex issues involving hardware, software, and environmental factors, all while building strong collaborative relationships across the company to champion the customer's needs. Your work directly impacts our customer satisfaction and helps us maintain our industry-leading NPS score.
What You'll Do
Proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely. Diagnose and troubleshoot complex technical problems involving our FlashArray products and their interactions with diverse multi-platform environments (e.g., operating systems, networking, and storage area networks). Drive customer satisfaction by leading multi-participant customer calls, including hot escalations, and acting as a customer advocate by