Manager, Technical Account Management
Application analysis
Manager, Technical Account Management at Stripe is a forward deployed payments infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks. Key signals from the listing: Senior scope.
About Stripe
Stripe embeds engineers with large merchants to integrate payments, billing, and financial products. The role is anchored in Sydney or Melbourne, so expect on-site customer work in that region.
Signals in the listing
Stand out for Manager, Technical Account Management
- Lead your application with one paragraph tying Manager, Technical Account Management to a specific customer or deployment you owned — Stripe hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Sydney or Melbourne — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Stripe
- Demonstrate API design taste with a concrete example — Stripe will probe for specifics, not buzzwords.
- Demonstrate rigor with edge cases with a concrete example — Stripe will probe for specifics, not buzzwords.
- Loops often include integration design and debugging — show you can reason about money movement, idempotency, and failure modes.
- Read recent engineering blog posts, product launches, and customer stories on stripe.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management Support and Services team partners directly with our largest and fastest-growing users, supporting them both proactively with a consultation model, and reactively to solve their most complex issues, enabling them to grow their business. We partner closely with sales to ensure we are attaching the right support plans to the right users at the right time. We take a user-first approach to how we operate, capturing user feedback on what we need to offer to delight them and exceed all expectations. We operate with a scaled proactive, preventative mindset to ensure our users have a seamless experience with Stripe.
What you'll do
Stripe is looking for an experienced Sydney-based leader to lead and grow the Technical Account Management Support and Services team responsible for supporting our largest and most strategic users. The leader will lead a high-performing team of TAMs who are motivated by improving the lives of Stripe's user base. They will set the standard for strategic user partnership and support, influencing globally, partnering closely with the go-to-market organizations, product, engineering, and the support organization. They will cultivate a user-first culture, with high accountability, collaboration, and a scale mentality, a culture that embodies a coaching mindset to unlock potential. This role will report to our Senior Manager of Technical Account Management.
Responsibilities
- Deliver exceptional user experience for Stripe's most strategic users.
- Lead a team of highly experienced TAMs, building a measurable operation that delivers strong operational results for users.
- Work directly with our largest users' leaders as a thought partner for key initiatives and expansions.
- Partner closely with senior stakeholders across product, engineering, go-to-market, and support.
- Invest in leading and growing a great team and culture, where both new and tenured Stripes can thrive.
- Obsess over delivering incredible user experiences.
- Run this business to successfully deliver revenue, user experience, user value, and scalability goals for the users and Stripe.
- Set the segment strategy, think globally about metrics, and drive clear accountability for the business. Own the P&L.
- Partner closely with global leadership to grow the business in a scalable way, optimizing for user experience and balancing that with efficiency.
- Lead the way on user experience for Stripe's Enterprise users, determine what excellence looks like, and scale it beyond strategics.
- Build a coaching culture that unlocks Stripes' potential, remove roadblocks, and elevate opportunities that will enable the business to scale more broadly.
- Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports.
- Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment.
- Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum
requirements
- Minimum of 15 years professional experience, with at least 1 year in management, demonstrating success in building and leading high-impact teams and businesses in dynamic environments.
- Experience leading customer success managers, account managers, technical account managers, technical program managers, or premium support teams (preferably in high-growth technology companies).
- Experience in finance and fintech.
- Excellent collaborator, with a proven track record in managing across complex environments, building relationships that deliver impact.
- Excellent written and verbal communication skills • Strong sales revenue growth and operational background and a track record of making data-driven decisions.
- An ability to execute on and deliver complex operational projects involving multiple stakeholders.
Preferred
qualifications
- Experience with fintech SaaS products and the payments industry.
- Experience leading growth initiatives (through driving sales revenue and elevating operational service) with a track record.
- Proven ability to scale a technical services or technical support team in a high-growth environment.
- Experience with APIs and ability to explain API concepts to Stripe's largest and most technical customers.
- Familiarity with SQL and comfort building basic queries and modifying more complex ones.