Technical Account Manager, Terminal
Application analysis
Technical Account Manager, Terminal at Stripe is a forward deployed payments infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks. Key signals from the listing: Python, Customer on-site travel, 5+ years experience, Senior scope.
About Stripe
Stripe embeds engineers with large merchants to integrate payments, billing, and financial products. The role is anchored in Remote, US, so expect on-site customer work in that region.
Signals in the listing
Stand out for Technical Account Manager, Terminal
- Lead your application with one paragraph tying Technical Account Manager, Terminal to a specific customer or deployment you owned — Stripe hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Remote, US — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Stripe
- Demonstrate API design taste with a concrete example — Stripe will probe for specifics, not buzzwords.
- Demonstrate rigor with edge cases with a concrete example — Stripe will probe for specifics, not buzzwords.
- Loops often include integration design and debugging — show you can reason about money movement, idempotency, and failure modes.
- Read recent engineering blog posts, product launches, and customer stories on stripe.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
About the team
Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support.
What you’ll do
Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.
Responsibilities
Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting. Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window. Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope. Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately. Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome. Work with Support, Operations, and Product to surface recurring issues discovered during short engagements and contribute to improvements in documentation, onboarding flows, and troubleshooting playbooks. Lead technical calls, demo sessions, and occasional on-site work as needed for short-term deployments. Hand off longer-term operational or product requests to the owning TAM or Account team, and ensure the customer has a clear next-step plan.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum
requirements
5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements. Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments. Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations. Clear written and verbal communication; able to produce concise integration guidance and lead focused technical sessions. Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams. Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements. Practical troubleshooting skills for networking, device pairing, and cross-system payment flows. Ability to work collaboratively with TAMs, Account teams, and product/support partners; strong client-facing interpersonal skills.
Preferred
qualifications
Familiarity with tools such as Postman, xCode/Android Studio, and basic scripting (Python/shell) for diagnostics. Ideal experience in the payments industry. Comfortable creating concise runbooks, checklists, and small sample apps to accelerate customer outcomes. Some exposure to SQL for quick reconciliation or data checks is a plus. Prior experience running pilots or short rollouts and handing off to longer-term operational teams.