Technical Account Manager
Application analysis
Technical Account Manager at Twilio is a forward deployed developer tools role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks.
About Twilio
Developer tools companies hire engineers who can win the trust of other engineers through depth and empathy. The role is anchored in Remote - Colombia, so expect on-site customer work in that region.
Stand out for Technical Account Manager
- Lead your application with one paragraph tying Technical Account Manager to a specific customer or deployment you owned — Twilio hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to Remote - Colombia — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Twilio
- Demonstrate hands-on integration work with a concrete example — Twilio will probe for specifics, not buzzwords.
- Demonstrate open-source/community fluency with a concrete example — Twilio will probe for specifics, not buzzwords.
- Public artifacts — talks, repos, blog posts — are strong signals for devtool field roles.
- Read recent engineering blog posts, product launches, and customer stories on twilio.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager
About the job
Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Central h