Account Director, Professional Services
Application analysis
Account Director, Professional Services at OpenAI is a forward deployed ai research lab role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical Leadership role centers on team leadership, customer program ownership, and scaling delivery playbooks.
About OpenAI
OpenAI ships frontier models to real customers through small, high-trust engineering teams. Forward deployed roles sit between product, research, and enterprise buyers. The role is anchored in New York City, so expect on-site customer work in that region.
Stand out for Account Director, Professional Services
- Lead your application with one paragraph tying Account Director, Professional Services to a specific customer or deployment you owned — OpenAI hires for shipped outcomes, not tool lists.
- Quantify team and program scale: people managed, number of concurrent customer deployments, and revenue or mission outcomes influenced.
- Explain how you built repeatable playbooks so delivery quality did not depend on one hero engineer.
- This role is tied to New York City — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at OpenAI
- Demonstrate customer obsession with safety constraints with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Demonstrate writing and communication with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Interview loops emphasize problem decomposition, taste in product, and whether you can earn trust with technical and non-technical stakeholders quickly.
- Read recent engineering blog posts, product launches, and customer stories on openai.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
About the team
OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role - Our Sales team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and clients. As an Account Director focused on Professional Services, you will partner with leading global consulting firms, systems integrators, IT services providers, and business process outsourcing organizations to help them transform how they deliver services, increase workforce productivity, accelerate software development, and build AI-powered offerings for their clients. - This role is a mixture of technical understanding, executive engagement, strategic partnership, and value-driven selling. You'll work closely with customer executives to identify high-impact AI opportunities across consulting, delivery, engineering, operations, and managed services while collaborating internally with researchers, engineers, and solution strategists to bring these capabilities to market. - You’ll be a key driver of opportunities through the entire sales cycle, from pipeline generation to closure, helping some of the world's largest professional services organizations reimagine how work is delivered with AI. - This role is based in San Francisco or New York City. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. We are open to US-based remote