GTM Strategy & Operations, Professional Services
HotApplication analysis
GTM Strategy & Operations, Professional Services at OpenAI is a forward deployed ai research lab role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Senior scope.
About OpenAI
OpenAI ships frontier models to real customers through small, high-trust engineering teams. Forward deployed roles sit between product, research, and enterprise buyers. The role is anchored in San Francisco, so expect on-site customer work in that region.
Signals in the listing
Stand out for GTM Strategy & Operations, Professional Services
- Lead your application with one paragraph tying GTM Strategy & Operations, Professional Services to a specific customer or deployment you owned — OpenAI hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- This role is tied to San Francisco — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at OpenAI
- Demonstrate customer obsession with safety constraints with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Demonstrate writing and communication with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Interview loops emphasize problem decomposition, taste in product, and whether you can earn trust with technical and non-technical stakeholders quickly.
- Read recent engineering blog posts, product launches, and customer stories on openai.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
About the Team OpenAI's Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy, commercial models, operating mechanisms, and delivery capacity needed to realize value from OpenAI's models and products. The team works across Go-to-Market, Forward Deployed Engineering, Technical Success, Finance, Product, Legal, Data, Systems, and delivery partners. We are building a services motion that is customer-centered, commercially rigorous, operationally scalable, and deliberately connected to product adoption. About the Role We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAI's Professional Services business. This is a foundational, hands-on individual contributor role at the intersection of business strategy, finance, go-to-market, and delivery. You will turn ambiguous questions—what we offer, how we price and package it, how we plan capacity, and how we measure performance—into clear decisions and repeatable mechanisms. You will own business planning, pricing and packaging, forecasting and modeling, management reporting, and cross-functional strategic initiatives. You will build integrated views of demand, staffing, revenue, margin, and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early. You will be a trusted partner to Professional Services, GTM, FDE, Technical Success, Finance, Product, Legal, Revenue Operations, and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics, executive communication, and the willingness to build the model, process, or dashboard themselves. You’ll be responsible for: - Define and drive the business and GTM strategy for Professional Services, including target customer needs, offer portfolio, positioning, pricing and packaging, partner motions, a