Solutions Engineer
Application analysis
Solutions Engineer at OpenAI is a forward deployed ai research lab role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Solutions / Sales Engineering role centers on technical discovery, demos, POCs, and helping buyers build internal consensus. Key signals from the listing: Senior scope.
About OpenAI
OpenAI ships frontier models to real customers through small, high-trust engineering teams. Forward deployed roles sit between product, research, and enterprise buyers. The role is anchored in Seoul, South Korea, so expect on-site customer work in that region.
Signals in the listing
Stand out for Solutions Engineer
- Lead your application with one paragraph tying Solutions Engineer to a specific customer or deployment you owned — OpenAI hires for shipped outcomes, not tool lists.
- Bring a tight demo narrative: customer pain, live workflow, and measurable before/after — treat the interview like a compressed POC.
- Show how you qualify opportunities and say no to bad-fit pilots; OpenAI values technical judgment in customer-facing roles.
- This role is tied to Seoul, South Korea — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at OpenAI
- Demonstrate customer obsession with safety constraints with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Demonstrate writing and communication with a concrete example — OpenAI will probe for specifics, not buzzwords.
- Interview loops emphasize problem decomposition, taste in product, and whether you can earn trust with technical and non-technical stakeholders quickly.
- Read recent engineering blog posts, product launches, and customer stories on openai.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT business product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a Solutions Engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. This role is based in Seoul, South Korea We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees In this role, you will: - Deliver an exceptional pre-sales customer experience. - Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions. - Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts. - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. - Develop and nurture strong customer relationships during the evaluation and purchasing process. -