Technical Services Engineer
Application analysis
Technical Services Engineer at Pure Storage is a forward deployed data infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Kubernetes / containers, AWS, GCP, Python.
About Pure Storage
Data platform companies win by making complex systems usable in production — field roles prove ROI on live customer data. The role is anchored in Lehi, North Carolina, so expect on-site customer work in that region.
Signals in the listing
Stand out for Technical Services Engineer
- Lead your application with one paragraph tying Technical Services Engineer to a specific customer or deployment you owned — Pure Storage hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- For Kubernetes-heavy roles, describe a cluster you operated: upgrades, networking, secrets, observability, and how you debugged a production outage.
- This role is tied to Lehi, North Carolina — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Pure Storage
- Demonstrate data architecture with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Demonstrate migration experience with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Bring a migration or optimization story with before/after metrics, not just architecture diagrams.
- Read recent engineering blog posts, product launches, and customer stories on purestorage.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
- This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role
As a Technical Services Engineer at Everpure, you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services.
What You’ll Do
Resolve Complex Infrastructure Impediments: Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability. Optimize Data Persistence & Security: Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations. Automate Support Operations: Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers. Manage High-Stakes Stakeholder Communication: Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust.
What You Bring
Experience: A minimum of 3 years of experience in a professional enterprise level technical support role Advanced Systems Expertise: Hands-on mastery of Kubernetes administration and deep Linux knowledge (networking, storage, and system internals) required to navigate and fix complex cloud-native architectures. Database & Scripting Proficiency: Technical fluency in querying and troubleshooting MongoDB and PostgreSQL, combined with the ability to write production-grade automation scripts in Python or Bash. Cloud & Integration Skillset: Practical experience managing VPC/private cloud environments and physical data centers, including the ability to troubleshoot APIs and cloud-specific infrastructure. Strategic Communication: Excellence in verbal and written English, with the ability to translate technical jargon into actionable insights for stakeholders and the empathy required to lead customers through critical system failures. Fluent in English (Spanish or Portuguese is a plus) In-Office Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, Utah or Raleigh, North Carolina office in compliance with Everpure’s policies, unless you are on PTO, work travel, or other approved leave.
#li-onsite
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
- $82,000—$140,000 USD
What You Can Expect From Us:
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers. Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®! Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
Accommodations And Accessibility:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
Our Commitment To A Strong And Inclusive Team:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. Join us and bring your best. Bring your bold. Pure and simple.