Technical Services Engineer Representative
Application analysis
Technical Services Engineer Representative at Pure Storage is a forward deployed data infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Senior scope.
About Pure Storage
Data platform companies win by making complex systems usable in production — field roles prove ROI on live customer data. The role is anchored in Bangalore, India, so expect on-site customer work in that region.
Signals in the listing
Stand out for Technical Services Engineer Representative
- Lead your application with one paragraph tying Technical Services Engineer Representative to a specific customer or deployment you owned — Pure Storage hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- This role is tied to Bangalore, India — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Pure Storage
- Demonstrate data architecture with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Demonstrate migration experience with a concrete example — Pure Storage will probe for specifics, not buzzwords.
- Bring a migration or optimization story with before/after metrics, not just architecture diagrams.
- Read recent engineering blog posts, product launches, and customer stories on purestorage.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
- This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
The Role
As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field.
What You'll Do
Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer ad