Professional Services Consultant
Application analysis
Professional Services Consultant at Abnormal Security is a forward deployed security / infrastructure role for engineers who want customer-facing technical work with real deployment ownership.
Reading this role
This Technical customer-facing role role centers on hands-on work with customers to ship and adopt technical products. Key signals from the listing: Senior scope.
About Abnormal Security
Security and infrastructure vendors sell trust — field engineers must diagnose real environments under pressure. The role is anchored in Remote - USA, so expect on-site customer work in that region.
Signals in the listing
Stand out for Professional Services Consultant
- Lead your application with one paragraph tying Professional Services Consultant to a specific customer or deployment you owned — Abnormal Security hires for shipped outcomes, not tool lists.
- Mirror language from the job description in your examples — if they emphasize deployment, use deployment stories; if integration, use integration stories.
- Include a short “how I work with customers” section in your cover note: communication cadence, escalation instincts, and how you handle ambiguity.
- This role is tied to Remote - USA — mention willingness to work on-site with customers and any existing ties to that market (clients, partners, or domain knowledge).
Stand out at Abnormal Security
- Demonstrate incident response calm with a concrete example — Abnormal Security will probe for specifics, not buzzwords.
- Demonstrate architecture credibility with a concrete example — Abnormal Security will probe for specifics, not buzzwords.
- War stories where you found the root cause and helped a customer recover beat certification lists alone.
- Read recent engineering blog posts, product launches, and customer stories on abnormalsecurity.com — reference one explicitly in your outreach to show genuine interest.
Tailored from this listing’s title, company, and description. Always verify requirements on the company careers page before applying.
Role description
About the Role
We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a key member of the Professional Services Team, you will work closely with customers to understand their migration objectives, designing and executing well-structured delivery plans, managing complex projects, mitigating risks, and minimizing disruptions for Fortune 500 customers across industries. Beyond leading enterprise-grade migrations, you will play a critical role in defining best practices, refining delivery methodologies, and shaping delivery excellence at Abnormal AI.
Who you are
Proven track record of delivering complex projects, balancing priorities, and coordinating across teams to achieve objectives Strong problem-solving skills, with the ability to anticipate migration risks, address roadblocks, and drive resolution Excellent communication and interpersonal skills, effectively engaging with both technical and executive stakeholders Ability to work independently and collaboratively, thriving in a fast-paced and dynamic environment A hands-on, solution-driven mindset with a proactive approach to challenges
What you will do
Manage a portfolio of migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security Deliver expert guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replace